Terms & Conditions

Please read these terms & conditions carefully before purchasing any product.
These conditions are agreed between LIA GONÇALVES owned by Liliana Amorim Gonçalves with taxpayer number 237297957, whose registered office is at Rua Matias Santos nº1212, 4905-651 Vila de Punhe, Viana do Castelo, Portugal, and anyone who wishes to make a purchase through the website liagoncalves.com
These conditions refer exclusively to physical persons who are not traders. The parties agree that their relations will be governed exclusively by the general conditions described herein.

Object
These Terms & Conditions aim to define the general conditions of sale, established between LIA GONÇALVES and the User, from the act of ordering to the various services provided by LIA GONÇALVES, such as the payment methods and the delivery terms of the goods.
These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.
Navigation on liagoncalves.com, as well as the purchase of any product on this website, implies the acceptance of these Terms and Conditions by the User and the Client.
LIA GONÇALVES reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions and commercial conditions.

Information
The reproduction, transfer, distribution or storage of the content of this website, without prior written authorization granted by LIA GONÇALVES is prohibited for purposes other than strictly personal use.LIA GONÇALVES recommends that the Customer consult the detailed product description for complete information on its characteristics.

The placing of an order by the User is equivalent to full and unconditional acceptance of the prices and description of the products available for sale, as well as the conditions of use that will be the only ones applicable to the contract thus concluded.

Order
The User can place his order online, on the website (www.liagoncalves.com).
To finalize your order, the User must identify himself, indicating his name, email, delivery and billing address, telephone number.
Online purchase can only be made to European Union member countries.
However, you can place an order anywhere in the world, just send us an email to indicate the references of the products you want to purchase and expose your order and purchase intention. We will respond as soon as possible indicating the next payment and shipping steps.
At the time of formalizing the order, and once accepted, it is understood that the user assumes and accepts the general conditions of sale, prices and description of the items contemplated in this transaction. These general conditions of sale will be the only ones applicable between the two parties.
You will receive an order confirmation email.

Stock
LIA GONÇALVES values that all jewelry presented in the online store is available for delivery, 3-5 working days, as indicated in our online store.
If the item you are ordering is not in stock and there is a delay in production after placing your order, you will immediately receive a notice from us stating the delay and presenting a new delivery date. We will always be available to resolve any issue and streamline the entire ordering process.

Shipment
The order will be dispatched to the delivery address provided by the User during the ordering process. All shipments, national and international, will be made via NACEX. - under the registered order model. The registered order has an associated registration number and can be followed on the www.nacex.es.

Registered mail is not insured mail. If you intend to take out insurance, it must be communicated through the email geral@liagoncalves.com. The extra value of this insurance will be borne by the user and will be indicated by Lia Gonçalves, after consulting the existing possibilities. We inform you that it is usually between 25€ and 70€, depending on the destination.
Together with the merchandise, follow the document containing the data to identify the user, the order, the price and the items it contains.
Please note that International orders for countries outside the European Union may be subject to customs taxes or import duties when entering the country of destination. We have no knowledge or responsibility for the amount of these fees, as they differ from country to country. In that situation, you should contact the authorities of your country for more information.

Prices and Payment Methods
The prices shown in the online store liagoncalves.com must be understood in (€) Euros, and include the tax at the rate in force in Portugal (VAT of 23%).
LIA GONÇALVES reserves the right at any time to change the price of items or services and conditions of its online store without prior notice.
If there is a change in the price lists of items for sale, this situation will require an update of the advertised prices. If this situation occurs with any item in an order, and if it implies a price increase, the User will be informed immediately, and can then choose to keep his order, making the payment of the difference, or to proceed with its cancellation.

LIA GONÇALVES offers the User the following payment methods:
1. Bank Transfer
2. Paypal
3. Credit Card
In payments without the possibility of immediate verification, in the case of bank transfers, there is a maximum period of 5 days for payment to be received. After this period, LIA GONÇALVES reserves the right to consider the order canceled.

Warranty
According to the law established in Portugal, all articles are guaranteed for 2 years, from the date the purchase invoice is issued.
However, Lia Gonçalves excludes any liability for damage to articles derived from lack of precaution and for inappropriate and neglected use.

The articles available at liagoncalves.com, are produced individually and manually by each of the authors, through handcrafted jewelry processes. With this, there may be slight variations between the items shown in the photos available on the website and those you receive after purchase.

In the case of out-of-warranty goods, the Client may still want to repair the asset, so the Client must communicate and send the defective asset to LIA GONÇALVES or else, directly to the author of the part. For that, you should send an email to geral@liagoncalves.com and expose the problem. After that, you will be guided in the direction that will be most beneficial to the customer. The repair will only begin after the Client expressly accepts the quote amount.

The client, in case of doubt about the authenticity of the brands, can use, for verification purposes, the services of Contrastaria.

Exchanges and Returns (Right of Free Resolution)
The exchange process must start within 15 working days after receiving the order.
It is possible to exchange the order, as long as it is in the state in which it was purchased and presenting the invoice and / or warranty certificate for the purchase.
We therefore recommend that if you wish to exchange it, keep the order in the packaging along with the document.
The exchange is only allowed for an item of equal or greater value, in the latter case of paying the remaining balance. If the exchange is due to a defect in the items or a mistake by LIA GONÇALVES, we assume the shipping costs associated with the return of the items.

If you intend to make an exchange you should send an email to geral@liagoncalves.com as soon as possible and communicate your wish, order number and reason for exchange.

We do not accept returns. 

Repairs
For any question of repair and maintenance of the articles you should contact Lia Gonçalves via email geral@liagoncalves.com and expose the problem.

CONSUMER INFORMATION
Adherent of Centro de Arbitragem CICAP, with the following contacts:
Rua Damião de Góisis, 31, shop 6 | 4050-225 Porto
+351 22 550 83 49 | +351 22 502 97 91 | cicap@cicap.pt
In the event of a dispute, the consumer may resort to this Dispute Resolution Entity.
More information on the Consumer Portal.
[Artº 18º do Decreto-Lei nº 144/2015 de 8 de setembro]